Privacy Policy

Who we are

We are In Balance Physiotherapy including the Aberdeen Balance Clinic.

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

When you use the contact forms on our web site we will collect the information to allow us to respond to your request and to allow us to discuss the services that we offer and conduct any agreement we have for diagnosis and treatment. We will not disclose your information(unless required to do so by law) with other parties without your consent.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

We will share your data where this is required by law. We will share your data with our data processors under appropriate protections to allow us to provide our service to you.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your contact information is to allow us to make an offer to you or conduct our business with you. We do not share or sell this information outside our need to offer our services and deliver them to you.

Additional information

We can be contacted for enquiries related to data protection matters at
In Balance Physiotherapy, Banchory
23 Burnett Road, Banchory, AB31 5SB (please do not send sensitive personal data by email without further protections such as encryption)
Banchory: 01330 825163
Mobile: 07964081597

How we protect your data

We take reasonable steps to protect any personal data that we collect. This includes technical and procedural steps safely store and process your data.

What data breach procedures we have in place

We comply with the requirements of the 2018 Data Protection Act including the GDPR.

What third parties we receive data from

We receive data from our hosting provider on whose infrastructure this site is hosted.

What automated decision making and/or profiling we do with user data

We do not make automated decisions or carry out profiling using your data.

Industry regulatory disclosure requirements

We comply with the requirements of the 2018 Data Protection Act including the GDPR in terms of disclosure. We will not disclose your data except to discuss with you our services or in carrying out the services that you have engaged with us or our approved third parties. If we share your data with third parties involved in your treatment, we will do so with your consent. We may share data where we are required to do so by the law.